Tech
Talk
Information from CSI's Customer Support Department |
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Tech Talk
Each month in this Journal, our technical support staff addresses issues of interest to many CSI subscribers in a question-and-answer format.
Notice:
Copyright (c) 1998 Commodity Systems Inc. (CSI). All rights are reserved. |
Important Notice The Unfair Advantage API program and demonstration package have been enhanced to support additional programming languages, including: Borland® C++, Borland® DelphiT Pascal, Microsoft® Visual Basic®, Microsoft Visual C++® and Microsoft Excel®. For information and access to the new example programs, go to the Online Documents page of the CSI website. . Click "Download the UA API Doc File and Sample Programs (uaapi.zip) ".
Holiday Schedule CSI will be closed for voice communication on Monday, July 5th for the Independence Day Holiday. U.S. exchanges will be closed, but data from other exchanges will be available at the usual time.
Questions and Answers Q.
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Q.
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Q.
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If you want to upgrade to the latest full version (beta or not), you can usually do so by simply downloading it from the website. It will include all of the necessary program and configuration files. It will not, however, include the database itself, and may exclude certain user information. Some of the UA options available on the website are "Lite" version. These include only the changes made since the last available version. "Lite" versions of UA should only be downloaded if you have conscientiously remained current with previous versions of the software. To determine if the latest upgrade is right for you, please read the on-line
description posted on the website. It lists the specific enhancements and known
weaknesses of each version. Under normal circumstances, we recommend receiving
the new versions as they become available. If a feature that is important to
you has been removed from the upgrade, you'll have to decide for yourself if
the new enhancements are worth the tradeoff and act accordingly.
Q.
A.
The software is not backward-compatible, which means that re-installing an older
version on top of a later version may cause problems. If you didn't make a
backup and the test version doesn't work properly, the only option is to order
a new CD from CSI. The cost is $10 for U.S. and Canadian customers or $20 for
overseas users. This CD, which is available to regular (non-trial) subscribers
only, will be the latest non-test version with a complete, updated database.
Older versions are not available. Call CSI or contact
techsupport@csidata.com to order.
Q.
A.
The first time you use the new program, you will be prompted to [REVIEW] it for
errors. If unexpected problems occur, please e-mail a copy of the following
files to techsupport@csidata.com
so we can diagnose the problem: portfile.bak and portfile.adm (and
portfile.ins if you upgraded from the web) from the \UA\archives
directory. Also e-mail the file unfair.ini from the \UA directory.
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